Conditions

Your Account

If you use The Blending Room, you are responsible for maintaining the confidentiality of your account, password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

Terms of Order

When you place an order to purchase a product from The Blending Room, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we have dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation e-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Payment Methods

The Blending Room take credit card orders from most major credit cards. The Blending Room will never see or store your credit card details as all of our transactions are processed through PayPal using their secure encrypted server. We do not store credit card details nor do we share customer details with any 3rd parties.

Complaints

If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint, then please feel free to contact us using our Contact Us page, where we will endeavour to solve the problem.

A response to all complaints will be issued within one working day (usually the same day) and our aim is to resolve all complaints within two working days. Any customer details passed to us are kept confidential and you will be kept informed of the complaint process.

None of the terms and conditions listed above affect your statutory rights.