COVID-19

Lockdown 3

The roastery is fully operational and will remain so throughout the UK’s third lockdown. We will be open for collections at the roastery, available online 24/7 and attending Beverley’s Saturday market. 

OPERATIONAL UPDATE

Please note that the Royal Mail is under increased pressure during COVID-19 and therefore your parcel may take a little longer than expected to arrive. In some cases up to 10 working days beyond their advertised delivery times.

As of 16:00 on Friday 11 December all outgoing mail will be sent via a tracked service. We will provide you with a tracking number once your order has been shipped. If you provide us with an email or mobile phone number, Royal Mail or DPD Local will contact you once your parcel is out for delivery.

We are using Royal Mail Tracked 48 (2 – 5 working days) service for all orders that take advantage of Free Shipping.

Should you wish to receive your order faster, please choose Royal Mail Tracked 24 or DPD Local as well as opting to collect in store.

In order to accommodate the increase cost of tracked postal services, we have regrettably needed to raise the free shipping threshold to £25.

All orders received before 11:00 will be shipped on the same day. Any orders that arrive after 11:00 will ship the following day. Our local Royal Mail depot has reduced opening hours during this third lockdown.

If you have not received your parcel within 14 working days of the dispatch date, please contact us so we can address and rectify the situation.


COVID-19 General Policies

We want to keep you up to date with our most recent business plans surrounding COVID-19 and its impact on our operation. We will be using this page to post the most current information we have and will update it regularly as information and procedures change in the coming weeks.

Katie and I are working hard to keep our business 100% operational through these challenging and uncertain times.

I am still roasting weekly and both our staff have now returned to work. The roastery is operating under strict, enhanced hygiene measures as set out by the Government.

We have applied a Free Shipping threshold of £20 to all our orders placed online but you are still able to select other paid delivery services, if you wish. The carrier will be Royal Mail and we will be using their business 48 postage service.

There may be lengthy delays in the Royal Mail network. For the most up-to-date information, please follow the links below:

Royal Mail Service Updates

Specific Information on COVID-19 at Royal Mail

To wrap up, the most important thing to us is that you all stay safe and look after each other.

James & Katie

11 thoughts on “COVID-19

  1. Hi James. Your key worker role is vitally important to keep us supplied with freshly roasted beans. Do not want to resort to purchasing out of date coffee beans from supermarkets!!! On a serious note, assume as you are operating as normal, you will be at Beverley market on Saturdays? As I understand, the market is open for food only. Thanks, must get back to work duties now.

    1. Hi Dave,

      I hope all is well? Unfortunately, the market is cancelled for the foreseeable future. There is talk of putting together a food only delivery service curated by East Riding council. However, this is not yet up and running. I’ll use this daily update blog post to inform people of when the market will be reopened for business, or when the delivery service gets off the ground.

      Until we’re back to ‘normal’ operation, it’s online only. But at least we have that!

      All the best, and take care.

      James

      1. Thanks for the reply and information contained. Will stop me making a wasted journey on Saturday.
        Take care

        1. No worries, Dave. See you soon (I hope)!

  2. Hi James, Great to see that you are operational and managing to get new coffees in. Hope we get back to being able to buy at the markets again when this is over.

    Take care.

    Cheers, Norman

  3. Hi amidst the difficulties with postage and delays, is it possible to collect orders as I live in Hull

    Jo

    1. Hi Jo,
      Yes, we’re open now for collections.
      James

  4. Hello

    Will you still be at Beverley Market on Saturdays during this second lockdown?

    Thank you!

    Roger

    1. Hi Roger,

      Yes, we’ll be at Beverley market all throughout the second lockdown.

      Cheers!

  5. Do you sell rooibos tea?

    1. Hi Chris, no we don’t at the moment. Sorry.

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