Please note that the Royal Mail is under increased pressure during COVID-19 and therefore your parcel may take a little longer than expected to arrive. In some cases up to 10 working days beyond their advertised delivery times.
As of 16:00 on Friday 11 December all outgoing mail will be sent via a tracked service. We will provide you with a tracking number once your order has been shipped. If you provide us with an email or mobile phone number, Royal Mail or DPD Local will contact you once your parcel is out for delivery.
*** All orders received before 11:00 will be shipped on the same day. Any orders that arrive after 11:00 will ship the following day. Our local Royal Mail depot has reduced opening hours during this third lockdown. ***
We are using Royal Mail Tracked 48 (2 – 5 working days) service for all orders that take advantage of Free Shipping.
Should you wish to receive your order faster, please choose Royal Mail Tracked 24 or DPD Local as well as opting to collect in store.
In order to accommodate the increase cost of tracked postal services, we have regrettably needed to raise the free shipping threshold to £25.
If you have not received your parcel within 14 working days of the dispatch date, please contact us so we can address and rectify the situation.
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