Shipping Policy

All our online orders are shipped in sustainably sourced cardboard mailing boxes to protect the coffee while in transit. Two of the boxes are letterbox friendly. However, for orders of three or more bags of coffee or for any order that contains brewing equipment, we advise that someone be in to receive the package as these will not fit through a letter box.

UK orders are dispatched with Royal Mail using their 24 (1 - 2 working days) or 48 (2 - 5 working days) hour business mail system. We use Royal Mail 48 (2 – 5 working days, non-Tracked) service for all orders that take advantage of Free Shipping (orders over £25).

Should you prefer to receive your order faster or have a tracking number for added security, you can select DPD Local at checkout.

Royal Mail states that deliveries may take up to 28 days to arrive, however this usually is within five working days. If your goods have not arrived after 14 days please contact us.

Please ensure that your delivery details are correct as we cannot be held responsible for shipping errors caused by incorrect information.

Shipping costs are calculated by the gross weight and size of each product.

All goods will be dispatched after payment has been approved.

All orders received before 10:00 will be shipped on the same day. Any orders that arrive after 10:00 will ship the following day.

Subscription Shipping 

For UK mainland orders shipping costs are free.

All our subscription orders are shipped using Royal Mail 48.

Subscription orders of one or two bags will be dispatched using standard UK letterbox* friendly mailing boxes. Please note that if your letterbox is smaller than the standard size, or you have a draught excluder fitted, your subscription may not fit through your letterbox. In this case, we advise that someone be in to receive the parcel.

*A standard UK letterbox size is 254mm x 38mm.